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X-WR-CALNAME:Community Futures North Okanagan
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X-WR-CALDESC:Events for Community Futures North Okanagan
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UID:20738-1779364800-1779368400@www.futuresbc.com
SUMMARY:Exceptional Service: Elevating Your Customer Experience
DESCRIPTION:Through this workshop\, small businesses will learn to elevate their customer service by looking beyond individual interactions and focusing on the full client journey-from first impression to long-term loyalty. \nParticipants will explore why exceptional customer service is a key driver of reputation\, referrals\, and repeat business\, especially in close-knit communities. \nThis session introduces: \n\npractical strategies for mapping the customer experience\nhow-to identify gaps in your customer journey\nways to strengthen each touchpoint with your customers\n\nA strong emphasis is placed on proactive service-anticipating customer needs\, removing friction\, and solving problems before clients even notice them so businesses can create seamless\, memorable experiences that build trust and lasting relationships. \n\n\n\nThis lunch & learn workshop will take place at the White Valley Community Centre. Lunch will be provided for participants. \nQuestions? Please reach out to our Business Services team at workshop@futuresbc.com.
URL:https://www.futuresbc.com/event/exceptional-service-elevating-your-customer-experience-2/
LOCATION:White Valley Community Centre 2250 Shields Avenue Lumby
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